What are the office hours during the week and weekends?
How long dose it take to get a phone call returned by the doctor?
If you have an emergency, will the doctor talk to you by phone in a timely fashion? Will you be seen the same day?
How are the doctor’s communication skills? Does the doctor take time to actively listen? To ask thorough questions? To demonstrate compassion and understanding? To answer questions clearly?
Is the office staff professional and courteous?
What is the doctor’s medical approach? Is it proactive?
Are there charges for phone consultations?
Will they bill your insurance company or accept Medicare?
Do you feel comfortable with the doctor and office staff?
Is this a solo or group practice? How do you feel about the other doctors who might cover for your primary physician when he is not available?