Employees play a critical role in implementing the service standards of excellence.
To ensure behavioral consistency, we have developed a set of service standards for all employees to follow. Six guiding principles set the direction of these standards: always a safe environment, exceeding customer needs, unwavering respect, uncompromised positive environment, promoting and enabling healing and valuing inclusion.
Each employee is required to make a personal commitment to meeting the following Services Standards of Excellence:
Welcoming Environment
Courtesy and Respect
Communication
Teamwork
Service Recovery and Responsiveness
AHPN has embraced a professional image standard to promote professionalism, enhance customer/patient relations, and achieve consistency in image expectations across the organization.
Learn more about the Advantage Health Service Excellence